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Frequently asked questions

Use the FAQ section to answer your customers' most frequent questions.

General

Where are you located?

Petique Salon is located in Manhattan. Please visit our Contact page for our address, business hours, and directions.

Do you sell pet products?

Yes, we plan to offer selected pet products, grooming care items, and daily essentials for dogs.

What happens if I am late for pickup?

Please contact us if you are running late. Additional daycare or late pickup fees may apply depending on the situation.

What is your cancellation policy?

Please let us know as early as possible if you need to cancel or reschedule. Same-day cancellations or no-shows may be subject to a fee.

Do you accept aggressive dogs?

Safety is our priority. If a dog shows severe aggression or stress, we may stop the service or recommend another option for the safety of the dog and our staff.

Do you accept anxious or nervous dogs?

Yes, we do our best to work patiently with each dog. If your dog is nervous or anxious, please let us know before the service so we can provide extra care.

Can I bring my dog’s food or treats?

Yes, you may bring food, treats, or special instructions if your dog has specific needs. Please let us know about any allergies or dietary restrictions.

Can my dog join daycare after grooming?

Yes, daycare may be added depending on availability and your dog’s comfort level.

What vaccinations are required?

For the safety of all pets, dogs must be up to date on required vaccinations. Proof of vaccination may be requested before grooming or daycare services.

Do I need to make an appointment?

Yes, appointments are recommended for grooming services. Walk-ins may be accepted depending on availability.

How can I make a reservation?

You can make a reservation by contacting us directly or through our online booking system once available.

Are prices the same for every dog?

Prices may vary depending on your dog’s size, coat condition, behavior, styling request, and service time. Additional charges may apply for matting, deshedding, special handling, or extra styling.

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Grooming & Bath

Can I stay and watch during grooming?

For safety and comfort, we usually recommend that owners do not stay during grooming. Some dogs may become more anxious when they see their owner nearby.

How long does grooming usually take?

Grooming time may vary depending on your dog’s size, coat condition, temperament, and requested style. We will provide an estimated pickup time at check-in.

Can I choose my dog’s haircut style?

Yes. You are welcome to show us reference photos or explain the style you would like. Please note that the final result may vary depending on your dog’s coat type, coat condition, and behavior.

What if my dog has matted hair?

If your dog has matted hair, we will check the coat condition before grooming. Additional dematting fees may apply. In some cases, shaving may be the safest and most comfortable option for your dog.

Do you offer bath-only services?

Yes, we offer bath services. Bath pricing may vary depending on your dog’s size, coat type, and coat condition.

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Daycare & Boarding

Do you offer daycare?

Yes, we offer daycare services. Half-day, full-day, and daycare pass options are available.

What is the difference between half-day and full-day daycare?

Half-day daycare is up to 4 hours. Full-day daycare is for longer stays during business hours.

Do you offer daycare passes or packages?

Yes, we offer daycare passes and package options for regular daycare guests. Package benefits may include special grooming prices or discounts.

Do you offer overnight boarding?

Overnight boarding is not available at this time. However, we are planning to offer overnight stays in the future. Please check our website or contact us for updates.

What is the difference between daycare and boarding?

Daycare is for daytime care only, while boarding includes an overnight stay. At this time, we currently offer daycare services, and overnight boarding will be added in the future.